Thank you for shopping at Tele home Distribution Hub Pvt Ltd. We are committed to ensuring your satisfaction with every purchase made on our e-commerce site. This Return & Refund Policy outlines the procedures and guidelines for returning and refunding products.
Eligibility for Return
1.1 Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within [number of days] days of receiving the order. We may request photographic evidence or other supporting documentation to verify the defect or damage.
1.2 Incorrect Products: In the event that you receive the wrong product, please notify us within [number of days] days of receiving the order. We will arrange for the correct product to be shipped to you, and the return of the incorrect product may be required.
1.3 Non-Returnable Items: Certain products are not eligible for return due to hygiene reasons or other considerations. These items include but are not limited to [list non-returnable items]. Please review the product description and specifications before making a purchase.
Return Process
2.1 Contact Customer Support: To initiate a return, please contact our customer support team either through email or by filling out the contact form on our website. Provide your order details, reason for return, and any necessary evidence or documentation.
2.2 Return Authorization: Our customer support team will review your request and provide you with instructions on how to proceed with the return. Please wait for a return authorization or a return merchandise authorization (RMA) number before sending the product back.
2.3 Packaging and Shipping: Ensure that the product is properly packaged to prevent damage during transit. We recommend using the original packaging if available. You will be responsible for the shipping costs associated with returning the product, unless the return is due to our error.
Refund Process
3.1 Inspection and Approval: Upon receiving the returned product, we will inspect it to verify the eligibility for a refund. If the product passes the inspection, we will proceed with the refund process.
3.2 Refund Options: Refunds will be issued through the original payment method used for the purchase. If the payment was made through a credit card or digital wallet, the refund will be credited back to the same account. If the payment was made through cash on delivery (COD) or other offline methods, we may require your bank account details for the refund.
3.3 Refund Timeframe: Please allow [number of days] for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider
Exchanges
If you wish to exchange a product for a different size, color, or variant, please follow the return process mentioned above and place a new order for the desired product on our website.
Contact Us
If you have any further questions or require assistance regarding our Return & Refund Policy, please contact our customer support team through [contact information].